Terms & Conditions

About Us 

Personalised Cremation Urns (AJ Sharp Ltd) are completely dedicated to your total satisfaction. If you have any suggestions or comments on how we can improve our service please let us know by emailing us through the contact us page.

Our Contact details:
Personalised Cremation Urns (AJ Sharp Ltd)
411 Petre Street Sheffield, S4 8LL, United Kingdom
Phone: 0114 2428719
Fax: 0114 2428712
Email: sales@personalised-cremation-urns.com
VAT Number: GB 728326525
Personalised Cremation Urns is a trading name of AJ Sharp Ltd

Making A Purchase 

Making a purchase could not be easier. Just browse through the sections to find the memorial of your choice.
On the individual product page, if you require any personalisation options such as engraving, enter them in the fields provided.
Click "Add to Cart" and you will see that the item has then been added into your shopping cart. You can then click to checkout or continue shopping.

All delivery costs are calculated on a weight/volume basis. This ensures that your product(s) are delivered by the most competitive service available. Charges are calculated at checkout.
** Please note that a signature is required on delivery of all orders, and orders will be returned if not signed for. You will incur an additional charge for the resending of all orders **

Delivery Schedule

Normally your goods shall be despatched within 5 working days from the date of receipt of your order.
UK Delivery Time - Next day delivery (excl Highlands, Islands and N.Ireland).
USA Delivery Time - 2-5 Days.
Mainland Europe Delivery Time - 3-5 Days.
Rest of World Delivery Time - 7-14 Days.

Tax Charges 

20% VAT is included within the price for orders made from the UK.

Credit Card Security

 All credit card numbers are processed using a secured connection. No card details are stored on our systems.

Reaching Us 

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0114 2428719 or write to us at 411 Petre Street Sheffield S4 8LL United Kingdom

Privacy Policy

 Personalised Cremation Urns (AJ Sharp Ltd) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.


are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Personalised Goods

 If the buyer orders goods with Personalised Cremation Urns that have been personalised, these goods are not covered by our regular 14 day refund policy.

Returns Policy

 Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 7 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).
In the unfortunate event of a mistake been made on your personalised product, we will endeavour to correct this for you straight away. You must inform us of this within 7 days.
Before a replacement item is issued, the incorrect item will need to be uplifted or returned by yourself (postage charges incurred for the return will be refunded). Before ordering a personalised item, please satisfy yourself that the item is what you require. If you have any concerns, please do not hesitate to contact us for more information.
If your order arrives damaged please contact us immediately for us to effectively deal with it, call us on 0114 2428719 for a fast professional response. We have been in business for many years with a near perfect quality record, and we realise problems do occur. We value your custom and welcome your feedback.
Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 14 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html